We developed and deployed a Salesforce based complaints solution at a division on NSW Family and Community Services. The system includes automated rules for escalating cases and automated SLA management. The go live went smoothly and user feedback was excellent.
Lodestone Solutions Appointed to Implement Travel Claims System at Southern Cross Travel Insurance
Southern Cross Travel Insurance is the leading travel insurer in New Zealand, and a major player in Australia. With a globally recognized brand. The Lodestone
January 1, 2025
