We developed and deployed a Salesforce based complaints solution at a division on NSW Family and Community Services. The system includes automated rules for escalating cases and automated SLA management. The go live went smoothly and user feedback was excellent.
United States Travel Insurance Association (UStiA) 2024 Conference
The Lodestone team showcased our specialist travel claims system at the annual UStiA conference, held April 14-16 in Pentagon City. We had the privilege of
April 19, 2024
