We developed and deployed a Salesforce based complaints solution at a division on NSW Family and Community Services. The system includes automated rules for escalating cases and automated SLA management. The go live went smoothly and user feedback was excellent.
100% AI Evaluation of Travel Claims
Lodestone now uses custom LLM and Agentic models to process, comprehensively evaluate and make decisions on ALL travel claims. Key claim evaluation steps performed by
July 9, 2025
