“Hollard prides itself on rapid innovation and customer service. Lodestone have been a terrific partner of ours on our journey. They have enabled us to grow our business rapidly by on-ramping new customers quickly and easily, and by providing a very good travel insurance claim system for our business. They develop rapidly, accurately and with minimal issues. Not only are they able to deliver what we ask for, they are proactive and bring with them market leading ideas and capabilities, such as in claims automation and machine learning.”
“TuGo’s business philosophy has always been to do our best to improve any situation in which we engage with our customers, partners, and TuGo communities. In 2025, we took a hard look at how we were going to strategize our growth by focusing on this commitment to improve. We recognized that replacing our aging claim system technology would become a key priority. We conducted a wide-ranging search for the best specialist travel claims system in the market, and selected Lodestone.
Lodestone stood out for us as, just like TuGo, they had demonstrable expertise in the travel claims space. We were particularly drawn to their expertise and knowledge in automated integrations with all the major USA medical networks – this is important to us from a business efficiency and cost containment perspective as we see a lot of high value medical claims from the USA. Their system is modern, intuitive, and very efficient, with all the features we wanted to see in a one stop shop. We are very excited to have implemented the first phase, and we can’t wait to roll out all our other products. We anticipate that the partnership with Lodestone will transform our business on many levels; not only are the system AI features amazing and designed to enhance processing and speed of decision making, working with their collaborative and innovative project team has been an absolute pleasure and has elevated our outlook of the future of travel claims . We are very excited for what the future holds!”
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