Lodestone Expands to the USA with Trawick International
We are excited to share that we have gone live with Trawick International, a large travel insurer in the USA. Trawick management recognised the great features in our claims system, which we have now extended to fully integrate with the USA medical provider network. Expanding our client and employee base to the USA is a […]
Travel Claims System for Budget Direct
We are happy to announce that we have successfully implemented our travel claims system for Australian insurer Auto and General. Auto and General’s leading brand Budget Direct is a household name in Australia, and we are thrilled to have them on board! Auto and General went through a rigorous selection process in choosing us, and […]
Salesforce to Centrelink integration
Our Salesforce practice delivered a complex rent calculator solution for a government social housing client. This included a real time interface from Salesforce to the Australian Government’s Centrelink social services system.
Instant Claim Processing for Hollard Travel
We now have in production a fully automated claims solution, covering the whole submit-to-pay claim life cycle. How cool for travel insurance clients to receive instant notification on submission, that their claim is assessed and processed for payment! As far as we are aware, no other mainstream travel insurers in ANZ are doing this. Thanks […]
Lodestone Sponsors ANZIIF Insurtech, 26-27 Feb, Sofitel Sydney
Lodestone is pleased to sponsor and drive innovation in insurance technology. Come and visit us at the ANZIIF Insurtech conference, 26-27 February 2019, Sofitel Sydney Wentworth. Learn more here.
NSW FACS Salesforce Complaints Solution at NSW Facs
We developed and deployed a Salesforce based complaints solution at a division on NSW Family and Community Services. The system includes automated rules for escalating cases and automated SLA management. The go live went smoothly and user feedback was excellent.
Lodestone at International Travel Insurance Conference
This year for the first time we took an exhibitor stand at ITIC Sydney. It was a useful forum to showcase our travel insurance solutions to a regional audience, and we were very happy with the positive response that we got.
Seamless Go-Live of NSW HCCC Online Complaints System
This month we had a seamless go live for the HCCC online complaints solution. This is a major step forward for all NSW residents who can now lodge all medical complaints online.
Travel Claims Lodgement Website for Fastcover and Woolworths
We launched an online customer claim lodgement solution for Fastcover and Woolworths travel insurance. This fully authenticated and automated solution seamlessly integrates to AppSure claims solution. It provides a great customer experience for claimants, as well as tremendous data quality improvements, financial controls, and processing efficiencies for the Hollard claims team.
Public Tender Win to Build Online Portal for NSW Health Agency
Lodestone has been awarded a competitive public tender contested by about 10 respondents, including many well know development companies. The 6 month project will provide a publicly accessible WCAG 2.0 complaints website, integrated to the agency administration system via APIs. In addition the portal will allow filtering and analysis of cases by other relevant government […]
